Refund Policy | Happy Santa Global

Refund Policy Happy Santa Global Last Updated: November 24, 2025

We provide personalized digital video greetings delivered electronically. We want every customer to be satisfied with their purchase. Because each product is custom-generated using AI technology, we offer refunds and corrections under the conditions below.

1. Full Refund Eligibility

A customer is entitled to a full refund if:

The video was not delivered within the promised timeframe
The delivered product contains significant technical defects that prevent normal viewing
The video is substantially different from what was ordered (wrong name, wrong photo, missing major content)
A verified defect cannot be corrected after one correction attempt
The video file is corrupted and cannot be played (even after download)

Important: If a technical issue occurs, we will first attempt to correct or re-generate your video. If the issue cannot be resolved, a full refund will be issued.

2. Partial Refunds and Store Credit

We may offer a partial refund or store credit in the following situations:

When we cannot provide a satisfactory correction but the video is partially usable
Technical issues on our end affecting overall video quality
Customer dissatisfaction that we cannot resolve through corrections
Other circumstances reviewed on a case-by-case basis

We review each situation individually and strive to find a fair resolution.

3. When Refunds Are Generally Not Provided

Refunds are generally not provided in these situations, but we may still consider them on a case-by-case basis:

The video was successfully delivered, works correctly, and matches the information provided
Errors caused by customer-provided incorrect names, photos, or details
Minor pronunciation or accent variations (inherent to AI voice generation)

Note: Even in these situations, please contact us if you have concerns. We are committed to customer satisfaction and will review each case individually.

3. Correction Requests

Corrections may be requested within 48 hours for:

Incorrect name pronunciation (significant errors only)
Wrong photo displayed in the video
Missing video segments
File corruption or playback errors

Corrections are typically completed within 1–3 business days.

4. How to Request a Refund or Correction

Email: hello@happysantaglobal.com

Please include:

Your order number
Description of the issue
Screenshots or evidence (if applicable)

We respond to all requests within 24–48 hours.

5. Refund Processing

Refunds are processed to the original payment method
Processing time: 5–10 business days (depending on your bank)
Refund amount: Full purchase price (excluding any payment processing fees that cannot be recovered)

6. Contact Information

Email: hello@happysantaglobal.com
Website: www.happysantaglobal.com

Company: Elfware LLC (trading as Happy Santa Global)
Address: 1111B S Governors Ave STE 29596, Dover, DE 19904, USA
Phone: +1 (302) 487-0940

This Refund Policy is effective as of November 24, 2025.