Delivery & Fulfillment Policy | Happy Santa Global

Delivery & Fulfillment Policy Happy Santa Global Last Updated: November 24, 2025

1. Product Type

All products sold on our website are digital personalized video greetings delivered electronically.

No physical goods are shipped.

Each video is custom-generated using AI technology based on the information you provide (child's name, photo, preferences, etc.).

2. Delivery Timeframe

After a successful payment, your personalized video is generated and typically delivered within:

Period	Delivery Time
Normal operating hours	15–30 minutes
Peak periods (holidays, weekends)	Up to 24 hours

Note: During high-demand periods (especially close to Christmas), delivery times may be extended. We will notify you if delays are expected.

3. Delivery Method

Your digital product will be delivered via:

Email — Downloadable link sent to your registered email address
SMS/WhatsApp — Optional delivery if requested during checkout
Account Access — Video available in your customer account (if registered)

You are responsible for providing a valid email address.

If the email address is incorrect, your inbox is full, or our emails are filtered to spam, delivery may fail or be delayed.

4. Order Completion

An order is considered fully delivered when:

The video link is sent to your email/phone
The video link becomes active and accessible
You successfully access, view, download, or stream the video
The video plays correctly without technical issues

Important: If you experience technical difficulties accessing or playing your video after delivery, you retain the right to:

Request re-delivery via alternative method
Request a new download link
Request a full refund if the issue cannot be resolved

Simply sending a link does not constitute successful delivery — the video must be accessible and playable.

5. Undelivered Products

If you do not receive your video within the expected timeframe:

Check your spam/junk folder — Our emails may be filtered
Verify your email address — Ensure it was entered correctly
Contact us at hello@happysantaglobal.com

We will:

Resend the video to your email
Provide an alternative delivery method
Issue a refund if delivery cannot be completed due to our error (per our Refund Policy)

6. Re-Delivery and Alternative Delivery Methods

If your first delivery fails or you cannot access your video, we offer free re-delivery via alternative methods:

WhatsApp — Direct message with video link
SMS — Text message with download link
Google Drive — Shared link to your video file
Dropbox — Shared link to your video file
Direct Download — New unique download link

To request re-delivery:

Email us at hello@happysantaglobal.com
Include your order number
Specify your preferred alternative delivery method

We respond to re-delivery requests within 2-4 hours during business hours.

7. Customer Responsibilities

Customers must:

Provide accurate names, photos, and personalization details
Provide a valid and accessible email address
Ensure they can receive email attachments or access download links
Check spam/junk folders before reporting non-delivery
Contact us promptly if the video has not arrived within the expected timeframe

8. Access Period

Video links remain active for a minimum of 12 months from the date of purchase.

We recommend downloading your video for permanent storage. After 12 months, videos may be archived or deleted without notice.

9. Technical Requirements

To view your personalized video, you need:

A device with internet access (computer, smartphone, tablet)
A modern web browser (Chrome, Safari, Firefox, Edge)
Ability to play MP4 video files
Sufficient storage space if downloading

10. Contact Information

Email: hello@happysantaglobal.com
Website: www.happysantaglobal.com

Company: Elfware LLC (trading as Happy Santa Global)
Address: 1111B S Governors Ave STE 29596, Dover, DE 19904, USA
Phone: +1 (302) 487-0940

This Delivery & Fulfillment Policy is effective as of November 24, 2025.