Terms and Conditions Happy Santa Global Last Updated: November 24, 2025
WELCOME

Welcome to Happy Santa Global! We create magical, personalized AI-generated video greetings from Santa Claus for children around the world. Each video is custom-made using advanced artificial intelligence technology, incorporating the child's name, appearance, and personal details you provide.

This website is owned and operated by Elfware LLC (trading as happysantaglobal.com).

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, our Refund Policy, and our Delivery Policy. If you do not agree, please do not use our services.
DEFINITIONS
Term Definition
Buyer/Customer/You The person placing an order on the Website
Content All personalized video greetings, characters, voiceovers, music, graphics, and related digital materials
Order Your request to purchase a Product from the Website
Order Completion The moment when the Customer accesses, views, downloads, or streams the personalized video via the provided link
Product Personalized AI-generated video greetings and related digital services
Website happysantaglobal.com and all associated subdomains
We/Us/Company Elfware LLC, a Delaware Limited Liability Company
Submissions Photos, names, and other personal information you provide to create personalized Content
ACCEPTANCE OF TERMS

By using our services, you confirm that:
  1. You are at least 18 years old or have parental/guardian consent
  2. You have the legal authority to enter into this agreement
  3. All information you provide is accurate, current, and complete
  4. You have read and accepted our Privacy Policy
  5. You will use our services in accordance with these Terms
ORDER FULFILLMENT AND COMPLETION

An Order is considered FULLY COMPLETED and DELIVERED when:
  1. The Customer receives the video link via email, SMS, or other specified delivery method
  2. The Customer clicks on, accesses, views, downloads, or streams the personalized video content
  3. The video link becomes active and accessible to the Customer

Once the video is accessed or downloaded, the Order is deemed fulfilled, and the digital product has been delivered in full. The act of viewing or downloading the video constitutes acceptance of the delivered product.
AI-GENERATED CONTENT DISCLOSURE

Our videos are created using artificial intelligence and machine learning technologies. By using our services, you acknowledge and accept that:
  1. Videos are generated by AI algorithms based on the information you provide
  2. Character appearances and voices are AI-generated and fictional
  3. Minor variations in output quality, pronunciation, or visual rendering may occur
  4. AI-generated content may occasionally produce unexpected results
  5. We continuously improve our AI systems, which may result in variations over time
  6. The Santa Claus character and other characters are fictional representations created by AI

You understand that no real person named "Santa Claus" is creating or appearing in these videos.
INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights are owned exclusively by Elfware LLC:
Asset Ownership
Characters All Santa Claus characters, elves, reindeer, and other fictional characters are exclusive property of Elfware LLC
Voice and Audio All voiceovers, AI-generated voices, music, sound effects, and audio content are owned by or licensed to Elfware LLC
Visual Content All graphics, animations, backgrounds, templates, and visual elements are property of Elfware LLC
Software and Technology All AI technology, algorithms, software, and systems used to create personalized videos are proprietary to Elfware LLC
Trademarks "Happy Santa Global," associated logos, and brand elements are trademarks of Elfware LLC

License Grant:

Upon purchase, you receive a limited, non-exclusive, non-transferable, personal license to view, download, and share the purchased video for personal, non-commercial use only.

You May NOT:
PRICES AND PAYMENT

Currency: Prices are displayed in your local currency or USD. Final charge is in the currency shown at checkout.

Payment Processing: Payments are securely processed by third-party providers (Stripe, PayPal, Apple Pay, Google Pay). We do not store your payment card details.

Price Changes: We reserve the right to modify prices at any time. The price at order placement applies to your purchase.

Promotional Codes: Discount codes are subject to specific terms and may be limited in use or validity period. Codes cannot be combined unless explicitly stated.

Taxes: Prices may be exclusive of applicable taxes. Any taxes, duties, or fees required by your jurisdiction will be added at checkout.
DELIVERY

Digital Delivery: Products are delivered digitally via email, SMS, or download link to the email address or phone number provided during checkout.

Delivery Time:
Access Period: Video links remain active for a minimum of 12 months from the date of purchase.

Technical Requirements: You are responsible for having compatible devices and internet access to view the videos.

For full details, see our Delivery & Fulfillment Policy.
REFUNDS AND CORRECTIONS

We want you to be satisfied with your purchase. Due to the personalized and digital nature of our products, refund eligibility depends on the specific circumstances:

Full Refunds Available For:
Partial Refunds or Store Credit May Be Considered For:
Refunds Are Generally Not Provided For:
Note: Each refund request is reviewed individually. We strive to find a fair resolution for every customer concern.

Corrections Available For:
For full details, see our Refund Policy.
USER RESPONSIBILITIES

Accurate Information: You must provide accurate names, photos, and details. We are not responsible for errors in user-provided information.

Consent: You confirm that you have legal authority and consent to use any photos or personal information of individuals (especially children) in the video. You represent and warrant that:
Appropriate Use: Videos must not be used for any illegal, harmful, defamatory, or inappropriate purposes.

Account Security: You are responsible for maintaining the security of your account credentials.
LIMITATION OF LIABILITY

Maximum Liability: Our maximum liability is limited to the amount you paid for the specific Product giving rise to the claim.

Excluded Damages: We are NOT liable for:
"As Is" Provision: The Website and Products are provided "AS IS" without warranties of any kind, express or implied.
DISPUTE RESOLUTION

Governing Law: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

Informal Resolution: Before initiating any formal dispute resolution, you agree to contact us at hello@happysantaglobal.com to attempt to resolve the dispute informally. We will attempt to resolve any dispute within 30 days.

Binding Arbitration: If we cannot resolve the dispute informally, any disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration Details:
CLASS ACTION WAIVER:

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY.

You waive any right to:
Exceptions:
Time Limitation: Any claim or dispute must be filed within ONE (1) YEAR after the claim arose.
PROHIBITED ACTIVITIES

You agree NOT to:
  1. Use automated systems (bots, scrapers) to access our services
  2. Attempt to gain unauthorized access to our systems
  3. Interfere with or disrupt our services
  4. Circumvent any security measures
  5. Use our services for any illegal purpose
  6. Impersonate any person or entity
  7. Upload malicious code or viruses
  8. Harvest or collect user information
  9. Resell or redistribute our products
  10. Violate any applicable laws or regulations
INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Elfware LLC and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:
  1. Your use of our services
  2. Your violation of these Terms
  3. Your violation of any third-party rights
  4. Any content you submit or share
  5. Your negligence or willful misconduct
DATA PROTECTION AND PRIVACY


For full details, please read our Privacy Policy.
CHILDREN'S PRIVACY

Our services are designed to create videos FOR children, not to be used BY children directly.
TERMINATION

We reserve the right to:
Upon termination:
SEVERABILITY

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of modified Terms.

For significant changes, we will notify you via:
CONTACT INFORMATION

Elfware LLC
1111B S Governors Ave STE 29596
Dover, DE 19904, USA

Email: hello@happysantaglobal.com
Phone: +1 (302) 487-0940


For Privacy Inquiries: privacy@happysantaglobal.com
ACKNOWLEDGMENT

By using Happy Santa Global, you acknowledge that:
  1. You have read and understood these Terms and Conditions
  2. You agree to be bound by these Terms and Conditions
  3. You have read and understood our Privacy Policy
  4. You consent to our data practices as described in our Privacy Policy
These Terms and Conditions are effective as of November 24, 2025.